Guide

1. Privacy Policy

Hildy’s Vault Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your information when you shop with Hildy’s Vault.

Information We Collect

  • Name, email address, shipping address, and payment details when you place an order.

  • Any information you provide when contacting us.

How We Use Your Information

  • To process and ship your order.

  • To send order updates and customer support responses.

  • To send exclusive updates, promotions, or product announcements (only if you opt-in).

How We Protect Your Information
We use secure servers and encryption to protect your data. Your payment details are processed by trusted third-party providers and never stored on our servers.

Sharing Your Information
We never sell your personal data. We only share information with service providers who help us fulfill orders, process payments, and deliver products.

Your Rights
You may request to view, update, or delete your information at any time by contacting us at hildyrojas@hildysvault.com.

2. Terms & Conditions

Welcome to Hildy’s Vault
By shopping on our site, you agree to the following terms and conditions:

  • All items are 100% authentic and described as accurately as possible.

  • All sales are final. No refunds or exchanges.

  • Prices are subject to change without notice.

  • We are not responsible for delays caused by shipping carriers.

  • You agree to provide accurate and complete shipping details.

3. Returns & Refund Policy

Final Sale Policy
Due to the unique, pre-loved, and one-of-a-kind nature of our pieces, all sales are final. We do not offer refunds, returns, or exchanges.

We encourage you to review all product descriptions and images carefully before making a purchase. If you have questions about an item, please reach out to us prior to ordering.

4. Shipping Policy

Order Processing
Orders are typically processed within 2–3 business days after payment is received.

Shipping Times

  • Domestic (U.S.): 5–7 business days via USPS or UPS.

  • International: Shipping times vary by destination and may be subject to customs delays.

Shipping Rates
Calculated at checkout based on your location.

Tracking
A tracking number will be provided via email once your order ships.

Lost or Delayed Packages
We are not responsible for packages lost or delayed by shipping carriers, but we will help you file a claim when possible.

5. Checkout

We offer:

  • Guest checkout — no account required.

  • Secure payment processing via credit card, PayPal, and other trusted providers.

Please ensure your shipping and billing information is correct before completing your purchase.

6. Gift Card Statement

We do not currently offer gift cards for Hildy’s Vault purchases.